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Visiting Hours

Essendon Private Clinic welcomes visitors. We recognise the importance of maintaining relationships with family and friends while admitted to hospital, and so we encourage our patients to have visitors during their stay.

However in order to gain the maximum benefit from participation in the Wellness Program, we ask that visitors only come during the following hours:

Weekdays: 4:00 pm – 9:00 pm
Weekends: 1:00 pm – 9:00 pm

All visitors must report to reception on arrival. Children must be supervised at all times. Discharged patients and those attending Day Programs are not permitted to visit current hospital patients.

Visitors are welcome to join patients for dinner, however the order must be placed by 9.00 am. Please phone reception for meal prices and to purchase a meal ticket.

Please note: Alcohol and illicit drugs are forbidden at all times and are not to be brought into the clinic under any circumstances. Essendon Private Clinic reserves the right to refuse future entry to any visitor who has a negative impact upon the patient they are visiting, or any other patient in the clinic.

Parking

Parking on the hospital grounds is provided free of charge for visitors only. The main entrance to the car park is located on Rosehill Road. Please note, we ask that those staying with us do not bring their car to the hospital as we are unable to offer parking for patients. If a patient parks their car on the premises, they will be charged $50 per day.

FAQ’S

How do I get a referral from my GP?

Discuss your concerns with your GP and inform them you would like to visit our facility. Your GP can simply phone or fax the hospital requesting an admission for you. We will then engage a Psychiatrist for you if you do not already have your own.

How do I get an appointment with one of your Psychiatrists?

To see an Essendon Accredited Psychiatrist you must first have a referral from your GP. You or your GP will need to either contact the psychiatrist’s rooms to make an appointment time, or call the hospital who can arrange it for you. Remember to take your referral letter with you to your appointment.

How long do patients stay?

The length of a stay will vary depending on the condition of the individual. The estimated length of stay is discussed with the treating doctor during your admission. This is determined on a case by case basis.

What do I need to bring with me for my stay?

– You will need to bring along your private hospital insurance membership contribution book or card, Department of Veteran Affairs, Traffic Accident Corporation or Work Cover details if or where applicable

– Medicare Card

– Any current medication and prescriptions in their original packaging 

– Night attire e.g. dressing gown, pajamas, slippers

– Neat and tidy clothing and footwear. National costume and religious requirements (e.g. clerical collar) are acceptable

– Personal toiletries

– Laptops, iPads and mobile phones can only be brought into the hospital if approved for use by your treating doctor. Please note: webcams or inbuilt cameras are NOT permissible for use in public areas in the presence of employees and other patients due to the hospital’s privacy and confidentiality policies

What happens on the day of discharge?

On the day of discharge, we ask that your room is to be vacated by 10:00 am. If this is not possible, alternative arrangements can be made with the nursing team prior to the day. 

Who can I speak to regarding hospital complaints/compliments/suggestions?

All complaints will be dealt with in a strictly confidential manner, and as soon as possible. Outcomes will be relayed back to the person concerned either verbally or in writing (as desired). All persons raising concerns or lodging complaints will not be jeopardised in any way in relation to their care and treatment during their stay.

If need be, please send all complaints in writing to the Complaints Officer at Essendon Private Clinic 35 Rosehill Road Essendon West VIC 3040.

Alternatively, you may fill out our feedback form. Make sure to include the staff/service concerned and it will be passed on to the relevant staff/service.

Please note: we are unable to investigate anonymous complaints due to a lack of relevant information.

Dietary requirements

If you have any food allergies, intolerances, or special diet based on religious grounds, please discuss this with your admitting nurse or treating doctor. We can then ensure there is an option available for you.

Enquiries

Essendon Private Clinic supports families and carers every step of the way as we recognise the important role they play in the wellbeing of their loved ones. We welcome enquiries and are happy to answer your questions. For further information, please do not hesitate to contact us!